Privacy Policy

Introduction

In this Privacy Policy, we explain how we use, store, collect, disclose, and otherwise process your personal data when you use our Services.

This Privacy Policy only applies to our Services. When you use our Services, you may encounter links to External Services that enable you to share information with other websites, apps, and/or services. Please note that Pipedata AI is not responsible for the privacy policies of such external websites, apps, and/or services. We advise you to review their privacy policies before sharing any personal data with them.

Please make sure to read this Privacy Policy, including our Cookie Policy and our Terms of Use, to fully understand how we process your personal data.

If you see an undefined term in this Privacy Policy, it has the same meaning as given to it in our Terms of Use.

By using the Services, and in particular by creating a Pipedata AI account, you consent to the use of your personal data in the manner set out in this Privacy Policy. If you do not agree with the Privacy Policy, you should not access or use the Services and should delete your account.

Definitions

When we refer to the following terms, they have the same meanings as defined in the EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679:

  • Controller

  • Processor

  • Processing

  • Personal Data

  • Data Subject

Our Role

Pipedata AI ("Pipedata AI", "we", "us", or "our") acts as:

  • Controller: When we hold personal data about a user with a Pipedata AI account.

  • Processor: When you entrust us with your personal data.

User Content

Certain features of the Services allow users to create, enter, record, store, use, disclose, and manipulate various information ("User Content"). In such cases:

  • User as Controller: You determine the purpose and control the processing of your User Content.

  • Pipedata AI as Processor: We process this information on your behalf and may engage sub-processors. A list of our Subprocessors is available on our Subprocessors page.

Any inquiries or requests related to the processing of personal data within another user’s User Content should be addressed to the relevant user controlling your personal data.

Information We Collect

When you use our Services, we may collect, store, and process various kinds of personal data based on different legal grounds. The types of personal data collected depend on how you interact with us and which Services you use.

Information You Provide to Us

  • Account Information

  • Settings & Preferences

    • Personal data provided through your settings, such as saved favorites, timer settings, shuffle preferences, etc.

  • User Content

    • Personal data entered in our text editor.

    • For Business plan admins: Email addresses of team members.

  • Communication

    • Personal data provided when contacting us via email, web forms, social media, or other means.

  • Other Information

    • Personal data provided when consenting to participate in surveys, sweepstakes, contests, etc.

Information We Collect Automatically

  • Usage & Log Data

    • Interaction data with our Services, including access times, timezone, anonymized IP address, usage statistics, etc.

  • Cookies & Other Technologies

    • Necessary Cookies: For authentication and remembering your choices.

    • Performance Cookies: With your consent, such as those used by Google Analytics.

Information We Receive from Other Sources

  • Subscription

    • Handled by Paddle.com, our online reseller. Personal data shared includes plan type, price, billing cycle, etc.

  • Account (Google Sign-In)

    • Personal data shared by Google to create your account.

  • From Other Users

    • Email addresses shared by team admins when adding or inviting you to their team.

  • Public Authorities

    • Personal data received through queries from public authorities, regulators, or law enforcement bodies.

How We Use Your Information

We use your personal data for various purposes based on different legal grounds:

1. Operate, Maintain, and Provide Access to Services

Legal Basis: GDPR Article 6(1)(b)

  • Account Data: Authentication, data management, action validation.

  • Settings & Preferences Data: Feature access, preference settings.

  • Usage & Log Data: Usage calculations, feature operations.

  • User Content Data: Saving and displaying text, managing team members.

  • Subscription Data: Retrieving and displaying subscription details.

  • Cookies & Other Technologies: Authentication and preference remembering.

2. Provide Customer Support and Technical Assistance

Legal Basis: GDPR Article 6(1)(b) & 6(1)(f)

  • Account Data: Resending confirmation links, retrieving data.

  • Settings & Preferences Data: Troubleshooting feature issues.

  • Usage & Log Data: Addressing login issues.

  • User Content Data: Resolving team page issues.

  • Subscription Data: Handling subscription inquiries.

  • Communication Data: Processing feedback and support queries.

3. Communicate with You

Legal Basis: GDPR Article 6(1)(b)

  • Account Data: Sending confirmation emails, reset links, subscription issues.

4. Improve Your Experience

Legal Basis: GDPR Article 6(1)(f)

  • Account Data: Username changes, name settings.

  • Usage & Log Data: Onboarding experiences, feature usage.

  • Subscription Data: Invoice history display.

  • Other Information: Surveys and feedback analysis.

5. Enforce Compliance and Protect Rights

Legal Basis: GDPR Article 6(1)(f)

  • Account Data: Ensuring compliance with Terms, contacting for abuse.

  • Usage & Log Data: Preventing unauthorized access and abuse.

  • User Content Data: Ensuring text editor compliance.

6. Analyze and Develop Services

Legal Basis: GDPR Article 6(1)(a) & 6(1)(f)

  • Account Data: Sign-up option analysis.

  • Settings & Preferences Data: Feature preference analysis.

  • Usage & Log Data: Usage statistics and feature popularity.

  • Subscription Data: Subscription trends.

  • Communication Data: Feedback analysis.

  • Cookies & Other Technologies: Google Analytics data.

  • Other Information: Survey results.

7. Organize and Manage Promotions

Legal Basis: GDPR Article 6(1)(a) & 6(1)(f)

  • Other Information: Managing giveaways and promotions.

8. Meet Legal Requirements

Legal Basis: GDPR Article 6(1)(c)

  • Compliance with legal obligations, court orders, law enforcement requests.

Sharing Your Information

We may share your personal data in the following ways:

1. Service Providers and Partners

  • Purpose: Provide and enhance our Services, manage operations.

  • Location: May include providers outside the European Economic Area (EEA).

  • Protection: Access limited to necessary data under strict instructions.

2. Teams

  • Business Plan Admins: Sharing email addresses and user details with team members.

3. With Your Consent

  • Examples: Publishing testimonials or customer stories.

4. Aggregated or De-identified Information

  • Purpose: Statistical analysis, market research, public availability.

5. Legal Requirements

  • Entities: Law enforcement, regulatory bodies, courts.

  • Purpose: Compliance with laws, protection of rights and safety.

6. Third-Party Applications

  • Examples: Sharing via Facebook, Twitter, Dropbox, Google Drive.

  • Visibility: Depends on third-party service settings.

7. Business Transfers

  • Scenario: Mergers, acquisitions, reorganization.

  • Protection: Continued use of data as per this Privacy Policy.

Data Security

The security of your personal data is important to us. We implement appropriate technical measures to protect your data:

  • Encryption: Data encrypted in transit (TLS) and at rest (AES-256).

  • Access Control: Only authorized employees can access personal data.

  • Account Security: Use strong, unique passwords and secure your devices.

Note: While we strive to protect your data, no method of transmission or storage is completely secure. Use our Services at your own risk.

Data Retention

We retain your data:

  • Duration: As long as you maintain your account or as needed for legitimate interests and legal compliance.

  • Payment Information: Handled by Paddle.com and not stored by us.

International Data Transfer

Your personal data may be transferred to jurisdictions outside your residence. By using the Services, you consent to such transfers in accordance with this Privacy Policy and applicable laws. We ensure appropriate safeguards are in place for data transfers within the EEA.

Children’s Privacy

Our Services are not intended for children:

  • Age Restrictions:

    • Under 16 (EU)

    • Under 13 (US and elsewhere)

  • Actions: Do not register or provide personal data if under the specified ages. We delete any such data promptly upon discovery.

Exercising Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  1. Right to Access and Portability

    • Access your personal data.

    • Request a copy in a machine-readable format.

  2. Right to Rectification

    • Correct incomplete or inaccurate information.

  3. Right to Erasure

    • Delete or anonymize your personal data.

    • Delete your account at any time.

  4. Right to Object

    • Object to data processing under certain conditions.

  5. Right to Restrict Processing

    • Limit how your data is processed under specific circumstances.

  6. Withdrawing Consent

    • Manage cookie preferences.

    • Delete your account.

    • Unsubscribe from marketing communications.

    • Contact us to withdraw consent.

How to Exercise Rights:

  • Contact Us: Email astana@antspro.com with a clear request specifying your desired action.

  • Response Time: Within one month, potentially longer for complex requests.

  • Verification: We may request proof of identity.

Lodging Complaints

You have the right to lodge complaints with a competent data protection authority if you’re unsatisfied with our handling of your personal data.

California Residents

If you are a California resident, you have specific rights under the CCPA. Currently, we do not fall under the CCPA and do not sell personal data for direct marketing purposes.

Changes to the Privacy Policy

We may update this Privacy Policy at our discretion. Changes will be communicated by:

  • Notices on this page or within the Services.

  • Emails to registered users.

Your Continued Use: Continuing to use our Services after changes signifies your acceptance of the revised Privacy Policy. You may terminate your account at any time as described in our Terms of Use.

Contact Information

If you have any questions or complaints regarding our Privacy Policy or practices, please contact us in English at:

Email: astana@antspro.com